About the role
We have a full time permanent role for a Team Leader – Client Services to lead teams across accommodation in the Upper Coomera area. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.
On a day to day basis you will be responsible for;
- Coaching and developing your team,
- Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behaviour support, restrictive practices and incident reporting,
- Cultivating and growing close family and carer relationships,
- Building of robust 24/7 roster across services,
- Ensure all compliance measures are being met,
- Manage and co-ordinate all site administrative processes and assets,
- Invoicing and administration for NDIS clients,
- Budget management,
- Provide support to the Regional Lead for your region.
About you
This role would suit someone who thrives on challenge and is ultimately looking to grow their management career. This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.
In addition to this we see you as having;
- Recent successful experience providing high quality services to clients with complex care needs,
- Recent experience in successfully developing and building teams to deliver high quality and client-centric services,
- Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
- Ability to develop, plan and implement Individual Lifestyle Plans
- Ability to multi task, meet deadlines and to work effectively under pressure
- Relevant qualifications
In return we offer;
- Not for profit salary packaging that increases your take home pay + meal and entertainment card.
- Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
- Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
- Ongoing paid professional development and training
Afford is committed to safeguarding and promoting the well-being and safety of our customers, their families and carers. We pride ourselves in delivering exceptional quality experiences and in fulfilling our obligations as detailed in the NDIS Code of Conduct and Practice Standards. We will only recruit candidates who share this commitment, and therefore we apply robust recruitment and selection processes to ensure suitability, and all candidates are subject to appropriate pre-employment checks.
Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.
It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19,
