Primary Duties & responsibilities include but not limited to:
· Identifying customers’ needs, clarify information, research every issue and providing solutions
· Answering phones from customers professionally and responding to customer inquiries and complaints.
· Building sustainable relationships and engaging customers
· Following up complicated customer calls where required
· Obtaining and evaluating all relevant data to handle complaints and inquiries
· Recording details of comments, inquiries, complaints, and actions taken.
· Handling and resolving customer complaints regarding to service problems
· Reporting upper management on problems and issues
· Recognize and pursue opportunities to cross-sell and/or to promote value-added products
· Informing the manager on duty of any operational inconsistencies
· Solicit feedback from guests concerning the service and food
· Maintain customer relationship with each segment such as delivery etc.
· Understand loyal customers and recommend for guest entertainment program
· Custodian of CRM activities in the organization
Any other duties assigned by your supervisor/manager
Skills:
· 2 years experience in the same field
· Excellent listening, verbal and written communication skills in English and Arabic
· Excellent in Microsoft Office
· Should be customer focused and flexible
· Ability to handle stressful situation appropriately
Preferably Arab National
Working hours : 1pm to 10pm including break (Saturday to Thursday)
Candidate must be available locally in Kuwait (Visa 18 transferable or small project visa)
Job Type: Full-time
Salary: KD300.000 - KD400.000 per month
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (Required)
